Throughout your dog grooming career, you’ll have the pleasure of working with all sorts of amazing clients. Unfortunately, you’ll also come across a few who aren’t completely satisfied with the job you’ve done. That’s just the way it goes in this kind of industry! Luckily, your dog grooming training has prepared you for this.

While some negative feedback may be indicative of further improvements you can make as a groomer, other negative feedback will come from a place of ignorance. This isn’t to say that the client themselves is ignorant. More that, they simply might not understand why you did something the way you did, due to a lack of grooming or general business knowledge.

This is understandable. After all, they came to you because you’re the expert. The thing is, in these kinds of situations, there’s a right way and a (very) wrong way to handle your client’s…

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